Activate other Service Management applications

After the Service Management Core plugin has been activated, you can activate other SM applications, such as Field Service management and facilities service management. You can also activate CMS portals for each of these SM applications to add them to the Service Management Portal.

Table 1. Other SM plugins to activate
Plugin ID Description
Facilities Service Management com.snc.facilities.core Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details
Facilities Service Management CMS Portal com.snc.facilities.core.cms Displays the Facilities Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Field Service Management com.snc.work_management Provides support for scheduling and managing on location work.
Field Service Management CMS Portal com.snc.work_management.cms Displays the Work Management SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Finance Service Management com.snc.finance_service_automation Provides support for managing finance requests and enabling users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Finance Service Management CMS Portal com.snc.finance_service_automation.cms Displays the Finance Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
HR Service Delivery: Core com.snc.hr.core Provides a basic data and security model for HR systems.
HR Service Delivery: Core CMS Portal com.snc.hr.core.cms Displays the Human Resources Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Legal Service Management com.snc.legal_service_automation Provides support for managing legal matters and enabling users to report and track matters. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Legal Service Management CMS Portal com.snc.legal_service_automation.cms Displays the Legal Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Marketing Service Management com.snc.marketing_service_automation Provides support for managing marketing requests and enabling users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Displays the Marketing Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.