Performance Analytics for HR

Performance Analytics provides key statistics on cases and HR agents to help you align resources for strategic objectives.

Before scoped HR performance analytics data can be viewed, your organization must purchase a subscription to Performance Analytics and an administrator activates the Performance Analytics - Content Pack - Human Resources Scoped App [com.sn_hr_pa] plugin.
Note: You can still use the legacy Performance Analytics, but does not provide Lifecycle Event data.
The dashboard provides:
  • HR case overview
  • HR case open