Create a security incident catalog item

Define a catalog item for the product or service that you want to make available in the security incident catalog.

Before you begin

Role required: sn_si.admin

Procedure

  1. Navigate to Security Incident > Catalog & Knowledge > Maintain Catalog Items.
  2. Click New.
  3. Enter the catalog item details.
    Table 1. Catalog item
    Field Description
    Name Enter the item name to appear in the catalog.
    Active Select the check box to activate the catalog item.
    Availability Define which devices display the item: Desktop and Mobile, Desktop Only, or Mobile Only.
    Note:
    Unsupported catalog item types are not displayed on mobile devices, even if Availability is set to show an item of this type.
    Catalogs Select the Security Incident Catalog.
    Category Select a category for the item. Only categories that exist within your current scope appear. For example, to see Security incident categories, you must be an admin and have Security Incident selected as your application.
    Workflow Select either a workflow or an execution plan (formerly named delivery plan) to define how the item request is fulfilled. If you select a workflow, the Execution Plan field is hidden. Clear the Workflow field to select an execution plan.
    Execution Plan Select either a workflow or an execution plan (formerly named delivery plan) to define how the item request is fulfilled. If you select a workflow, the Execution Plan field is hidden. Clear the Workflow field to select an execution plan.
    Icon Upload a 16x16 pixel image to appear as an icon beside the item name in the catalog. If no image is uploaded, the default icon appears beside this item. To use your own default icon, upload the image. The uploaded image overwrites the default image stored in images/service_catalog/generic_small.gif.
    Application Select the application that owns this catalog item.
    Price Set a price for the item and select the currency from the choice list.
    Recurring price Set a price that occurs at a regular interval. For example, a printer maintenance service can have a $100.00 monthly recurring price. For details, see Set a recurring price.
    Recurring price frequency Select the interval for recurring prices, such as Monthly or Annually, only if the Recurring Price field has an entry.
    Picture Upload an image of the item.
    Short description Enter text that appears on the service catalog homepage, search results, and the title bar of the order form.
    Description Enter a description to display in the catalog when a user selects the item or clicks the associated Preview link.
    Mobile
    Mobile picture type Select the picture to display for the item on mobile devices. Select to
    • Desktop: displays the standard desktop picture,
    • Mobile: displays the image uploaded with the Mobile picture field.
    • None: does not display a picture.
    Mobile picture Upload the picture to display for the item on mobile devices when Mobile picture type is set to Mobile.
    Hide price (mobile listings) Select this check box to hide the item price on mobile devices.
  4. Click Submit.
  5. [Optional] Assign the item to more catalogs and categories.
  6. Define, variables for the item, if applicable.