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Jakarta Patch 9 Hot Fix 2

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Jakarta Patch 9 Hot Fix 2

The Jakarta Patch 9 Hot Fix 2 release contains fixes to these problems.

For Jakarta Patch 9 Hot Fix 2:
Build date: 06-05-2018_1437
Build tag:glide-jakarta-05-03-2017__patch9-hotfix2-06-04-2018
Important: For more information about how to upgrade an instance, see Upgrade to Jakarta.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Jakarta fixed problems, see KB0623655.

Note: This version is approved for FedRAMP.

Fixed problem in Jakarta Patch 9 Hot Fix 2

Problem Short description Description Steps to reproduce

Express to Enterprise


The Notes and Closure information sections are not displayed on the incident form The form sections Notes and Closure information are not visible on the incident form. This symptom is seen after the first upgrade after the Express to Enterprise conversion.

Refer to the listed Known Error KB article for details.

Fixes included with Jakarta Patch 9 Hot Fix 2

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.