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Service Portfolio Management release notes

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Service Portfolio Management release notes

ServiceNow® Service Portfolio Management product enhancements and updates in the Jakarta release.

New in the Jakarta release

Capture new statuses to the business service
Capture additional statuses of a business service that indicates the life cycle of a service, including the business services that are retired.
Track service level requirements

Capture the service level requirements like Service Level Agreements and Service Level targets with the new attribute Service level requirement added to the business service form.

Track SIPs and SQPs using projects
Service Improvement Plan (SIP) and Service Quality Plan (SQP) can be tracked as projects in the Project Portfolio Management. Preconfigured CSI (continuous service improvement) is provided to track SIPs and SQPs.
Identify business service records with a number
Identify each business service record with a unique number by configuring the Number field in the Business Services list view.
Get the service details as an SDP
Preconfigured knowledge category called the Service Design Package (SDP) is provided, which you can use to capture all relevant information about the service, from its inception until its retirement.

Activation information

You can activate the Service Portfolio Management plugin (com.snc.service_portfolio) if you have the admin role.

Browser requirements

Internet Explorer version 10 and later.