Service Mapping release notes ServiceNow® Service Mapping application enhancements and updates in the Jakarta release. ServiceNow® Service Mapping discovers all business services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Activation information Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel. The following plugins are activated automatically when Service Mapping is activated: Event Management and Service Mapping Core, Service Mapping Content, Discovery, Pattern Designer, and Cloud Management Core. The Event Management and Service Mapping Core plugin is not the same as the Event Management plugin. New in the Jakarta release Discovery of configuration items hosted in the cloud Discover Platform as a Service (PaaS) applications running on Microsoft Azure Web Sites or Amazon Web Services (AWS). Pattern Designer contains the new cloud rest call operation to extract information from configuration items of the PaaS type. Ability to track changes in configuration files Configure the system to collect information about changes in configuration files belonging to a configuration item (CI). Service Mapping uses this information to notify users that CI configuration files changed and to view actual changes to configuration files directly in the business service maps. Pattern creation wizard Use traffic-based information to create a pattern step. This step is used in a connectivity section of the pattern as a reliable and consistent way to discover this connection. Business service level map indicators On a business service map, view indicators for alerts, outages, incidents, and problems opened for the Discovered Service CI. New UI and functionality for the Pattern Designer The new Pattern Designer module enhancements include: Customize pattern operations: Customize pattern operations to create your own operations to serve the needs of your discovery process. Customize parsing strategies: Modify parsing strategies that come as part of the base system or add new ones. Define an HTTP Get Call query: Use the Http Get Call operation to extract information from configuration items (CIs). Changed in this release Dedicated WMI Collector service for MID Servers If your deployment uses multiple MID Servers on the same server, make this deployment more robust by creating a dedicated WMI Collector service for each MID Server.