Service Mapping release notes

ServiceNow® Service Mapping application enhancements and updates in the Jakarta release.

ServiceNow® Service Mapping discovers all business services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services.

Activation information

Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel. The following plugins are activated automatically when Service Mapping is activated: Event Management and Service Mapping Core, Service Mapping Content, Discovery, Pattern Designer, and Cloud Management Core. The Event Management and Service Mapping Core plugin is not the same as the Event Management plugin.

New in the Jakarta release

Discovery of configuration items hosted in the cloud
Discover Platform as a Service (PaaS) applications running on Microsoft Azure Web Sites or Amazon Web Services (AWS). Pattern Designer contains the new cloud rest call operation to extract information from configuration items of the PaaS type.
Ability to track changes in configuration files
Configure the system to collect information about changes in configuration files belonging to a configuration item (CI). Service Mapping uses this information to notify users that CI configuration files changed and to view actual changes to configuration files directly in the business service maps.
Pattern creation wizard
Use traffic-based information to create a pattern step. This step is used in a connectivity section of the pattern as a reliable and consistent way to discover this connection.
Business service level map indicators
On a business service map, view indicators for alerts, outages, incidents, and problems opened for the Discovered Service CI.
New UI and functionality for the Pattern Designer
The new Pattern Designer module enhancements include:

Changed in this release