Changes to plugins in the Jakarta release

This table lists new plugins in the Jakarta release and existing plugins that were deprecated, renamed, or changed in some way.

Plugin Status Description Details

Agile Development

[com.snc.sdlc.scrum.pp]

Activation Change Provided a formal process over the core SDLC-SCRUM offering.
  • Not available for new independent deployments.
  • Available as part of Project Portfolio Suite with Financials [com.snc.financial_planning_pmo].
  • Replaced by: Agile Development 2.0 [com.snc.sdlc.agile.2.0] for new customers.
  • Activation: Requires ServiceNow personnel support.

Agile Development 2.0

[com.snc.sdlc.agile.2.0]

New The Agile Development 2.0 plugin provides enhanced functionality on top of Agile Development. If you already have a customized version of Agile Development, delete the customizations before activating "Agile Development 2.0" to ensure that all features work properly. Please refer the documentation for detailed steps to delete the customizations. Activation: Requires subscription

Apply Once APIs

[com.glide.system_apply_once]

New APIs for altering the behavior of any 'apply_once' update in a plugin during plugin activation/upgrade. Activation: Active.

Benchmark Client

[com.sn_bm_client]

New Benchmark Insights for Customers Activation: Requires subscription

Benchmark Common

[com.sn_bm_common]

New Common code for Benchmark Insights Activation: Requires subscription
Chat

[com.glideapp.live]

Planned for deprecation in Release K Provides real-time communication via instant messaging between users in an instance.
Change Management Best Practice - Jakarta

[com.snc.best_practice.change.jakarta]

New Provides alignment with proven service level management ITIL practices. Activation: Active for new Jakarta customers. Customers who upgrade from a previous release must request the plugin, because activating it could break existing customizations.

Cloud API

[com.snc.cloud.api]

New Provides an application-level interface for the Cloud Management application to interact with third-party cloud providers. Activation: Requires subscription

Cloud Management

[com.snc.cloud.mgmt]

New Provides access to cloud resources, publish cloud offerings to a catalog, and manage the usage of those resources. Activation: Requires subscription

Cloud Management Core

[com.snc.cloud.core]

New Enables core functionality used by other applications to discover cloud resources and manage resource blocks. Activation: Activated with Cloud Management.

Cloud Config Management

[com.snc.config.mgmt]

New Enables configuration features in the Cloud Management application. Activation: Activated with Cloud Management.

CMDB Group Dashboard

[com.snc.cmdb.group.dashboard]

New Provides visibility to CMDB Group healthiness. Activation: Active.
Common ITSM Service Portal Application Components New Common Application Components for Service Portal Activation: Active.

Configuration Automation

[com.snc.configuration_automation]

Planned for deprecation in Release K Allows you to use Orchestration, Puppet, and Chef to provision and configure individual servers or groups of servers in your network.

Configuration Automation – Chef

[com.snc.chef]

Planned for deprecation in Release K Use configuration item (CI) data to bring Linux or Windows computers into a desired state.

Configuration Automation - Puppet

[com.snc.puppet]

Planned for deprecation in Release K Use CMDB (CI) data to bring computers into a desired state.

Contextual Security: Role Management

[com.glide.role_management]

Updated Provides the flexibility and power to protect information by controlling read/write/create/delete authorization. Replaced: Contextual Security [com.glide.role_management].

Activation: Active.

Contextual Security: Role Management V2

[com.glide.role_management.inh_count]

Updated Prevents duplicate entries in sys_user_has_role for inherited roles based on the value of the inh_count column. Replaced: Contextual Security: Role Management Enhancements [com.glide.role_management.inh_count].

Activation: Active.

Contextual Security: Role Management V2 REST API

[com.glide.role_management.inh_count.rest_api]

Updated Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column Replaced: Contextual Security: Role Management Enhancements REST API [com.glide.role_management.inh_count.rest_api].

Activation: Active.

Custom Charts

[com.glideapp.custom_charts]

Activation Change Allowed you to create charts when a requirement cannot be satisfied with the Reports application.
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.

Customer Service with Field Service Management

[com.snc.csm_fsm_integration]

New Enables Account, Contact, Partner, Partner Contact, Consumer information from Customer Service to Field Service Management Activation: Requires subscription

Dynamic Scheduling

[com.snc.dynamic_scheduling]

New Dynamic scheduling for Service Management Applications with support for bulk task recommendations and interval based auto assignment. Activation: Requires subscription

Facilities Service Management Floor Plan Viewer

[com.snc.facilities_service_automation.fpv]

Planned for deprecation in Release L Provided a floor plan view as part of Facilities Service Management. Replaced by: This feature has been replaced by the interactive facility maps application.

Field Service - Questionnaire

[com.snc.wm_questionnaire]

New Create Questionnaires for Work Orders or Work Orders Tasks. Activation: Requires subscription

Financial Management for CSM

[com.snc.financial_management_for_csm]

New Plugins for Customer Service Management and Field Service Management provide integration with the Financial Management application. These plugins add cost allocations for the CSM and FMS applications as well as Performance Analytics dashboards and reports. Financial administrators can use these cost allocations on the Financial Management workbench to allocate, track, and report on expenses. Activation: Requires subscription

GRC: Vendor Risk Management

[com.sn_vdr_risk_asmt]

New The GRC: Vendor Risk Management application allows risk management stakeholders to identify, assess, and manage risk across the vendor ecosystem. Activation: Requires subscription

GRC: UCF Import

[com.snc.ucf_import_add_on]

Planned for deprecation in Release K Provided GRC: Policy and Compliance Management with the ability to download regulatory content and common controls from the Unified Compliance Framework (UCF). Replaced by: GRC: Compliance UCF [com.sn_comp_ucf]

Guided Tour Designer

com.glide.sn_tourbuilder

New Provides administrators with modules in the Embedded Help application to develop guided tours. Activation: Active.

Human Resources Scoped App: Lifecycle Events

[com.sn_hr_lifecycle_events]

New Activates the Lifecycle Event module for HR. Combined with other licensed applications, this provides a full-service, onboarding experience for new hires and those managing the process. Activation: Requires subscription

Human Resources Scoped App: Data Migration

[com.sn_hr_migration]

New Moves data and roles from the global version of HR to the scoped version. Data migration includes:
  • Tables
  • Columns
  • Choice Lists
Activation: Requires subscription

Human Resources Scoped App: Integrations

[com.sn_hr_integrations]

New Provides the ability to integrate with multiple third-party HR systems for the scoped version of HRSM. HR Integration pushes HR profile information from HRSM to a third-party HR application and pulls HR profile information from a third-party HR application to HRSM. Activation: Requires subscription

I18N: Korean Translations

[com.snc.i18n.korean]

Deprecated Localizes content into Korean. Activation: Not available
Incident Management Best Practice ­- Jakarta

[com.snc.best_practice.incident.jakarta]

New Provides alignment with proven incident management ITIL practices. Activation: Active for new Jakarta customers. Customers who upgrade from a previous release must request the plugin, because activating it could break existing customizations.

Index Suggestion

[com.glide.index_suggestion]

New Suggest database indexes for slow queries.

Activation: Active.

Integration - Altiris 2.0

[com.snc.integration.altiris2]

Planned for deprecation in Release K Provides one direction import of the Altiris data into the CMDB.
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.

Knowledge Advanced

[com.snc.knowledge_advanced]

New This plugin adds advanced features to knowledge management. Please use Knowledge Advanced Installer plugin to activate. Activation: Requires subscription

Knowledge Advanced Installer

[com.snc.knowledge_advanced.installer]

New Use this plugin to install the Knowledge Advanced plugin. When you activate/upgrade this plugin, it will do validations on knowledge articles and knowledge bases to make sure that the Knowledge Advanced plugin can be successfully installed. If validation fails, look at the errors in the Plugin Activation Logs and follow instructions given to fix them. Once all the issues are fixed, please re-run this plugin to install Knowledge Advanced. Activation: Requires subscription

Notification Preference User Interface

[com.glide.notification.preference.ui]

New Defines the user interface for the Notifications tab in the system settings menu.

Activation: Active.

Password Reset Windows App

[com.glideapp.password_reset_desktop]

New Provides password reset integration with Windows. Activation: Requires subscription

Performance Analytics – Content Pack – Financial Management for Customer Service

[com.snc.pa.fm.csm]

New Activation: Requires subscription

Performance Analytics – Content Pack – Financial Management for Field Service Managmement

[com.snc.financial_planning_pmo]

New Activation: Requires subscription

Performance Analytics - Content Pack - Human Resources Scoped App

[com.sn_hr_pa]

New Provides Performance Analytics reports for Scoped HR. Activation of this plugin on production requires a PA Premium license. Contact ServiceNow for details. Activation: Requires subscription

Performance Analytics – Content Pack – Project Portfolio Suite Dashboards

[com.snc.pps_dashboards]

New Activation: Requires subscription

Personal Task Management

[com.flide.ui.m.pt]

Planned for deprecation in Release K
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.
Problem Management Best Practice ­- Jakarta

[com.snc.best_practice.problem.jakarta]

New Provides alignment with proven problem management ITIL practices. Activation: Active for new Jakarta customers. Customers who upgrade from a previous release must request the plugin, because activating it could break existing customizations.

Random Watermark Support

[com.glide.email.random_watermark]

New Generate unpredictable watermarks, and enable matching on these watermarks in inbound emails.

Activation: Active for new instances.

Security Incident Response GRC Support

[com.snc.security_incident.grc]

Planned for deprecation in Release K Activation: Requires subscription

Security Incident Response Event Management support

[com.snc.security_incident.itom]

Planned for deprecation.
  • Not available for new deployments.
  • Replaced with Security Incident Response [com.snc.security_incident] and Event Management [com.glideapp.itom.snac].

Security Operations 'Have I Been Pwned?' Integration

[com.snc.secops.pwned]

New Provides the ability to submit Whois lookups on domain names and URLs to obtain context on URL observables, and to make better determination on threats. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Activation: Requires ServiceNow personnel support.

Security Operations CrowdStrike Integration

[com.snc.secops.crowdstrike]

New Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Activation: Requires ServiceNow personnel support.

Security Operations Elasticsearch Integration

[com.snc.secops.elasticsearch]

New Searches your Elasticsearch logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Activation: Requires ServiceNow personnel support.

Security Operations Splunk Integration

[com.snc.secops.splunk]

New Searches your Splunk logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Activation: Requires ServiceNow personnel support.
Service Level Management Best Practice ­- Jakarta

[com.snc.best_practice.sla.jakarta]

New Provides alignment with proven service level management ITIL practices. Activation: Active for new Jakarta customers. Customers who upgrade from a previous release must request the plugin, because activating it could break existing customizations.

Service Portal User Criteria Support

[com.glide.service-portal.user-criteria]

New Enables Service Portal User Criteria support. Installing this plugin will create new user criteria records for each of your widgets and pages that already have role-based permissions on them. Activation: Requires subscription

Software Asset Management

[com.snc.software_asset_management]

Activation Change Systematically tracked, evaluated and managed software licenses and software usage.
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.

Software Asset Management - IBM PVU Process Pack

[com.snc.sam.ibmpvu.pp]

Activation Change Add-on to the Software Asset Management plugin that provided the capability to manage software that is licensed under the IBM Processor Value Units licensing model.
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.

Software Asset Management - Oracle Process Pack

[com.snc.sam.oracle.pp]

Activation Change Add-on to the Software Asset Management plugin that provided the capability to manage software that is licensed under Oracle licensing model.
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.

Software Asset Management Premium

[com.snc.samp]

New Manages your software assets by automatically normalizing, reconciling, and reclaiming software assets. Activation: Requires subscription

Subscriptions and Activity Feed Framework

[com.snc.activity_subscriptions]

New This plugin provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When a event occurs related to the subscribable object, activities can be tracked and subscribers can be notified. Activation: Requires subscription

Threat Feeds

[com.snc.threat.feeds]

New Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Activation: Requires subscription

Threat Intelligence Sharing Client

[com.snc.intel_sharing.client]

New Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Activation: Requires subscription

Time Recording for Field Service

[com.snc.wm_time_recording]

New The time recording feature extends the functionality of the Time Card Management and Cost Management applications to Field Service Management. Field service agents record time worked on tasks and other activities. These time worked entries automatically create time cards and weekly time sheets. Managers can review and approve time sheets as well as view and create labor rate cards. Activation: Requires subscription

UI11

[com.glide.ui11]

Planned for deprecation in Release K Provided version 11 of the user interface. Replaced by: UI15 and UI16.

Workflow Runtime Engine

[com.glideapp.workflow]

Reduced functionality starting with Jakarta Provided REST and SOAP Message Activities Replaced by: Orchestration