Tags Tags are text labels that you can associate with items like records and pages. Tags enable you to group and organize the items. Tags can be visible to any user (global), visible only to specific groups or users (shared), or visible to a single user (private). Tag sharing levelsThe tag sharing level enables other users to use the tag. The Viewable by property setting for a tag controls the sharing level. Sharing level Description Me Private tag, visible only to the owner. Groups and Users Shared tag, visible to the owner and specific groups or users. Everyone Global tag, visible to everyone. This option is available to users with the admin or tags_admin role. Tag name conflictsConflicts can occur if multiple tags have the same name. If a private tag and a shared or global tag have the same name, the system appends [private] to the name of the private tag. For example, Sample tag [private]. There cannot be multiple shared or global tags with the same name. If a user attempts to create a shared or global tag with a name that is already in use, an error message appears and the system prevents the tag from being saved. Administering tagsIf you have an administrator role, you can configure and manage all tags, even tags created by other users. You can also configure notifications, auto-assignment, and Zing indexing for tags. Configure Zing tag indexing for text searchZing text indexing is available for tags on records.Assigning tagsYou can assign tags to records from the form or list view. You can also add tags to a homepage.Editing tagsYou can edit tags that you created from the list and form views, the My Tags module, and the Tagged Documents page. You can also merge tags from the My Tags module.Using tagsUse tags to filter records and view tagged documents. Remove a tag when it is no longer useful.Recently viewed and most viewed recordsIf the Most Active and Most Recent tags are activated in UI11, users with the ITIL role can see the history of the records that they have viewed the most or most recently viewed.