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AirWatch Mobile Device Management (MDM)

AirWatch Mobile Device Management (MDM)

Use VMware AirWatch to distribute and manage the ServiceNow mobile app on user devices.

Use the following steps to configure the ServiceNow mobile app for iOS and Android.

You should have access to AirWatch before attempting any configuration.

Add the ServiceNow iOS app to AirWatch

Configure the ServiceNow iOS app for AirWatch distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the AirWatch portal.
  2. Navigate to Apps & Books > Applications > Native > Public.
  3. Click Add Application.
  4. In the Platform field, select Apple iOS.
  5. In the Source field, select Search App Store then search for ServiceNow.
  6. Next to the ServiceNow App search result, click Select.
  7. Click Save & Assign.
  8. Click Add Assignment.
  9. Click Assignment Group.
  10. From the Assignment Group list, select Application Configuration Policy.
  11. From the Application Configuration field, select Enabled.
  12. In the Application Configuration section, enter the following information.
    Table 1. Application Configuration fields
    Field Description
    Configuration key SNDefaultInstanceURL
    Value type String
    Configuration value https://<instance name>.service-now.com/
    Figure 1. iOS app AirWatch configuration
    Application Configuration page for AirWatch
  13. Click Add.
  14. Click Save & Publish.
  15. Click Publish.

Result

After adding the app to AirWatch, it appears in the Apps & Books > Applications > Native > Public section of the AirWatch portal. Mobile users can download the app from the AirWatch App Catalog app.

Add the ServiceNow Android app to AirWatch

Configure the ServiceNow Android app for AirWatch distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the AirWatch portal.
  2. Navigate to Apps & Books > Applications > Native > Public.
  3. Click Add Application.
  4. In the Platform field, select Android.
  5. In the Source field, select Search App Store then search for ServiceNow.
    If the search cannot find the ServiceNow application, the app might not be approved for your organization. You can approve the app in the Google Play store.
  6. Next to the ServiceNow App search result, click Select.
  7. Click Save & Assign.
  8. Click Add Assignment.
  9. Click Assignment Group.
  10. From the Assignment Group list, select Application Configuration Policy.
  11. From the Application Configuration field, select Enabled.
  12. In the Application Configuration section, enter the following information.
    Table 2. Application Configuration fields
    Field Description
    Title Server URL
    Description The full ServiceNow instance URL
    Value https://<instance name>.service-now.com/
    Figure 2. Android app AirWatch configuration
    Application Configuration page for AirWatch
  13. Click Add.
  14. Click Save & Publish.
  15. Click Publish.

Result

After adding the app to AirWatch, it appears in the Apps & Books > Applications > Native > Public section of the AirWatch portal. Mobile users can download the app from the AirWatch App Catalog app.

If your instance is on an internal network, you might need to configure the VPN. For more information on configuring the VPN, see the AirWatch documentation on configuring per-app tunnel profiles.

For more information on app distribution with AirWatch, see the official AirWatch documentation.