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Content packs and in-form analytics for Problem Management

Content packs and in-form analytics for Problem Management

Content packs and in-form analytics contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Note: To evaluate the functionality, you can activate Performance Analytics solutions and in-form analytics on instances that have not licensed Performance Analytics Premium. However, you have the following limitations:
  • You cannot create new indicators.
  • You cannot collect data older than 180 days.

For full functionality, license Performance Analytics Premium. For more information, see Get licensed Performance Analytics.

Content packs

The Performance Analytics widgets on the dashboard visualize data over time, which allows you to analyze your business processes and identify areas of improvement. With content packs, you can get value from Performance Analytics for your application with minimal setup.
Note: Content packs include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

To enable the content pack for Problem Management, an admin can navigate to Performance Analytics > Guided Setup. Click Get Started then scroll to the section for Problem Management. The guided setup takes you through the entire setup and configuration process.

In-form analytics

A dashboard with relevant visualizations appears as a pop-up window when a user clicks the Analytics icon (the Analytics icon) next to a field. For example, in-form analytics on an incident form show the expected time to close that incident based on historical data, enabling support engineers to set appropriate customer expectations.

To enable the in-form analytics plugin for Problem Management, an admin can navigate to System Definitions > Plugins and activate the Performance Analytics - Context Sensitive Analytics for Problem Management plugin.

This site is scheduled for a small content update on Monday, November 12th, between the hours of 4:00pm and 9:00pm Pacific Time (Nov 13 00:00 – 05:00 UTC). Acces to this site may be delayed during that time.