Social Q&A tags

Tags organize questions and provide information about the question subject matter.

Social Q&A shares available tags with other applications allowing you to organize records consistently across the instance. Tags are stored on the Tags [label] table.

You can view a list of tags and filter by tag from the knowledge homepage. Clicking on a tag displays a list of knowledge articles and questions with that tag.

Only users who can edit a question can edit the associated tags. By default, only the question owner and knowledge managers can add or remove tags on questions.