Define SLAs that apply to service offerings

Define an SLA which is a record that specifies the time within which a service must be provided and you can apply this to a service offering.

About this task

To define an SLA that applies to service offerings:

Procedure

  1. Navigate to Business Services > Service Offering SLAs > SLAs.
  2. Click New.
  3. Enter the SLA definition details.
  4. Click Submit.
    Figure 1. SLA service commitment definition
    SLA service commitment definition