Run the 2011 SLA engine asynchronously

By default in the 2011 engine, the Run SLAs business rule runs synchronously after a task is changed and evaluates the conditions for transitioning the SLA state.

About this task

You can run this calculation asynchronously for performance reasons such as avoiding delays when a user saves a new incident record.
Note: In the 2010 engine, the asynchronous Process SLAs business rule runs this processing

Procedure

  1. Navigate to Service Level Management > Properties > SLA Engine.
  2. For the Run the 2011 SLA engine asynchronously after task insert or update operations property, select the Yes check box.
  3. Click Save.