View catalog item audit history

You can view the audit history of a variable from Requested Items.

Before you begin

Role required: admin (history list or calendar), itil (calendar only)


  1. Complete one of the following actions for the history to view.
    View history for your requested items Navigate to Self-Service > Requested Items and open the item you requested.
    View history for any requested item Navigate to Service Catalog > Open Records > Items and open the requested item to view.
  2. Open the form context menu and select History > Calendar, or History > List (with permission).
    The history calendar shows you the days where the record was changed, who made the change, and when. The history list displays each change in a list view. History records of variables are prefixed with "VARIABLE:."
  3. Click the day number to get a view of the changes for that day, or click the week number to get the week view.