Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Review category requests from self-service users

Review category requests from self-service users

The Item Designer Category Request catalog item can be enabled to allow self-service users to request service catalog categories. If the category request is approved, the Item Designer application becomes available for the user to create and manage catalog items in the category.

Before you begin

Role required: catalog_admin or admin

About this task

A catalog administrator reviews category requests and takes an action to create the category or reject the request. For example, a category request is rejected if it duplicates an existing category.

Procedure

  1. Navigate to Item Designer > Administration > All Category Requests.
  2. Open a category request.
    Category request form
  3. Perform one of the following actions:
    OptionDescription
    To approve the request Click Create Category.

    The category is created, the nominated category manager receives an email notification, and is granted the catalog manager role for that category. The category manager can then manage the new category and create catalog items in it.

    To reject the request Click Reject.

    Category request rejections cannot be reversed. To create a new category, the original requester must submit a new request.