Catalog management tool

The catalog management tool enables organizations to define, organize, and maintain a range of catalogs provided by internal business units.

For example, catalogs based on internal departments such as IT, Finance, Facilities, or geographical locations such as EMEA, Americas, and APAC.

The catalog management tool offers the following features:
  • Flexibility to choose configuration components
  • Availability of four types of user categories
  • Accessibility of services to end users

Flexibility to choose catalog configuration components

The catalog management tool provides you the flexibility to choose the configuration component to associate with a particular catalog to suit individual business needs. The configuration components that you can choose from are price, fulfillment, delivery, stock management, and ordering. For example, the HR catalog can be aligned to the configuration components ordering and fulfillment.

The figure demonstrates the ways in which the configuration components can be aligned with catalogs within an organization.

Availability of four types of user categories

The catalog management tool provides you with four types of user groups/categories/personas: catalog administrator, catalog manager, end user, unauthenticated user. These user categories ensure that the catalogs are administered, maintained, and used by the right users.

Accessibility of services to end users

The catalog management tool provides a ready and enhanced experience to your end users by acting as a single point of interaction for all their self-service requests.