Create a problem template Templates simplify the process of submitting new records by populating fields automatically. Using templates saves time by reducing how long it takes to fill out the form. Before you beginRole required: admin About this taskAfter a template is defined, it can be used from the form, a record producer, or a module. Procedure Navigate to System Definition > Templates and click New. Complete the form as described in Create a template using the Template form. Use the following information as an example to create a problem template to fix performance issues. Name: Performance Issues Table: Problem Global: Selected (true). Selecting this option makes the template available to all users. Short Description: Performance Issues Template: Select each field and enter the following values. Description: Significant performance issues have affected the configuration item. Impact: 2 - Medium Urgency 1 - High Contact Type: Self-service Click Submit.