Associate a task with an outage

You can associate multiple tasks with a defined outage.

Before you begin

Role required: itil

About this task

The administrator must configure the Outage form to include the Tasks related list.

Procedure

  1. Navigate to the outage record.
  2. Click Edit in the Tasks related list.
    All incident and problem tasks are listed. For new instances in Jakarta, change requests are also listed.
  3. Use the filter or the search field above the Collection box to locate the task to associate to the outage.
    For example, filter for the same configuration item or business service, or look for tasks created on the same day as the outage.
  4. Move the associated tasks to the Task List box on the right.
  5. Click Save.