Configure problem categories The administrator can customize the problem form to include a category field and can configure the categories to use. The problem category can be used for monitoring and reporting problems. Before you beginRole required: admin About this taskThe administrator performs the following tasks to configure problem categories. Procedure Configure the Problem form to include a new choice field called Category. For information about adding a field to a form, see Add a new field to a table. Configure the category choices. For information about configuring choices, see Define an option for a choice list. Socialize the use of problem categories with fulfillers and managers to ensure you get the results you expect.