Check out a published article and create a new version

Create a new version of a knowledge article by checking out the latest published version.

About this task

Users with canContribute permissions, including the knowledge owner, knowledge manager, and knowledge administrator, can check out a published article unless there is already a checked out version. If a version has been checked out, the Checkout button does not appear on the Knowledge form header.
Note: Outdated articles can be checked out by first using Make this current, provided a version has not already been checked out.

Procedure

  1. Navigate to Knowledge > Articles > Published.
  2. Select the desired article from the list.
  3. Click Checkout in the Knowledge form header.
    The system creates a new version of the knowledge article and displays a message to the user. The article number for the new version remains the same, the version number is increased by 0.01, and the state changes to Draft. The new version of the article is added to the Knowledge list and to the Article Versions related list on the Knowledge form.