Knowledge Management Service Portal searching

The Knowledge Management Service Portal homepage includes a search bar with type ahead search.

Users can enter a search term and press the Enter key, which redirects to the search results page. The search results include items in which the short description, content, or attached files include the search term. By default, knowledge search results include articles, pinned articles, and social Q&A.

Users can search for information on the Knowledge Management Service Portal homepage as well as filter the search results.

Search auto-correct feature

The Knowledge Management Service Portal homepage search tool also includes an auto-correct feature. When enabled, users can auto-correct a typing error in a search term by clicking one of the suggestions.

When a search term contains a misspelling, the search tool displays the search results page and includes one or more suggested terms at the top of the page under the heading Did you mean. Clicking one of these suggestions shows all of the search results that match the selected term.

Users with the system administrator role can enable this feature.
  1. Navigate to System Properties > Text Search.
  2. Set the following properties to true:
    • Suggest alternate search spellings for knowledge or global search (glide.ts.dym.enable_spell_correct)
    • Suggest related searches for knowledge or global search (glide.ts.dym.enable_chain_suggest)
  3. Click Save.