Knowledge Management Service Portal homepage

The Knowledge Management Service Portal homepage displays knowledge articles and social Q&A items organized by knowledge base and category, as well as featured content and popular articles.

To view the Knowledge Management Service Portal homepage, navigate to one of the following:
  • Self Service > Knowledge
  • Knowledge > Homepage
Note: To use the Knowledge Management Service Portal, activate the Knowledge Management - Service Portal plugin (com.snc.knowledge_serviceportal) and enable the glide.knowman.serviceportal.enable_redirect property.
Figure 1. Knowledge Management Service Portal homepage
The Knowledge Management Service Portal homepage includes the following:
Header
The header contains a search bar and counters that display the number of available knowledge bases and the total number of knowledge articles and social Q&A items.
Knowledge bases
Each knowledge base is represented by a tile that includes the knowledge base icon and name. Icons and counters below the knowledge base name display the number and type of items stored in the knowledge base, such as articles and questions. By default, tiles are ordered alphabetically by knowledge base name.
List collections
Lists of articles, including featured, most useful, and most viewed articles. By default, these lists display articles by the article Short description and include information such as the author name, number of views, and average rating.
Note: The Knowledge Management Service Portal homepage is mobile responsive.

Using the homepage

From the Knowledge Management Service Portal homepage, you can do the following.
Action Description
Search for information Use the search bar to search knowledge bases and social Q&A.
View knowledge bases Knowledge bases available to the user are arranged in alphabetical order.
View articles Select articles from the article collection lists.
Ask a question This action is available to logged in users with the knowledge role. Click Ask a Question, which opens a question page. Fill in the Question and Question details fields, and click Post question to post the question.
Create an article This action is available to logged in users with the knowledge role. Click the Overflow icon () and select Create Article, which opens a new Knowledge record with an assigned number. Fill in the fields and click Submit to return to the Knowledge Management Service Portal.
Subscribe to a knowledge base This action is available to logged in users; availability is based on knowledge subscriptions user roles. Click Subscribe at the top of a knowledge base tile to subscribe to that knowledge base. Unsubscribe by clicking Unsubscribe. See Knowledge subscriptions for more information.