Create an alert from an incident

Creating an incident alert from within an existing incident record populates the alert with information from that incident.

  1. Open an existing incident.
  2. Select the Create new incident alert related link.
  3. A new incident alert record is created and populated with data from the incident.

    The original incident becomes the source incident of this alert.

    Other fields populated with data from the source incident are: Source CI, Short description, Background.

  4. Fill in other fields as required, as described for creating alerts directly.
  5. Click Submit.