Standard changes are pre-approved, low risk changes with a proven
history of success. The standard change catalog contains the changes that have been approved by
Change Management as standard changes.
Users with the itil role can view the list of available standard changes and submit change
This video demonstrates how standard change catalog works and how it enables change managers to
manage change requests effectively.
A property controls whether the selection of a standard change request from the catalog inserts
the change request record into the database. An administrator can select the Two
step check box in Standard Change Properties. This property requires the requester
to click the Submit button to insert the change request record.
Standard changes are logically grouped under specific categories. Change
Management uses a proposal process to control which changes become available in the standard
Standard change catalog enables you to perform the following
- Request, review, and approve standard change templates.
- Request pre-approved standard changes.
- Determine access to standard change templates at the user level.
You can propose, modify, and retire standard change templates based on the requirements of your
Pre-approved standard changes
Submitting a change request from a standard change template ensures that pre-approved
information is automatically populated in the necessary fields. Standard changes are submitted
more quickly and fulfillment can be expedited.
Note: You cannot mass-update a set of CIs in standard changes. However, you can propose
Determine access to standard change templates at user level
Standard change templates are logically grouped under specific categories. These categories
are displayed to users based on user criteria such as user role, geographical location, and
Note: Standard change catalog templates are not supported on Service Portal.