Benchmarks dashboard The Benchmarks dashboard shows KPI data, performance trends, and indicator scorecards. The Benchmarks KPI dashboard view, which shows all KPIs, is launched in Service Portal. Features include: Ability to show KPIs in either list or card view Downloadable reports of KPI list and all charts in PDF format Ability to filter data by type of industry or number of users (filter is retained when switching between KPI view and trend view) Color-coded KPI data (favorable comparison results for your instance are in green, while red favors global data) Monthly change percentage calculation of your instance from the previous month Note: Service Portal must be installed to view the Benchmarks dashboard. View benchmark KPI dataBenchmarks KPI data is shown in Service Portal. Data includes values for your company instance, and for global data. View a benchmark KPI performance trend chartBenchmarks KPI performance trend view shows your six-month performance trend charts for each KPI. Data is displayed mapped against global data. Drill down within benchmark KPI dataYou can drill down within benchmark KPI data for further analysis within Performance Analytics.