View calendars

On-call calendars provide a way of visualizing the on-call rotation for a group.

Before you begin

Role required: itil

About this task

A calendar shows the rotation schedule in light blue and the roster in deep blue for a specific rotation. If there is more than one rotation schedule on a particular day, the secondary rotation is shown in green and the tertiary in yellow.
Figure 1. On-Call Calendar
On-call calendar

Procedure

  1. Navigate to On-Call Scheduling > On-Call Calendars.
    The calendar display defaults to the first group with a roster. Each time slot specified for the group roster is displayed along with the on-call person assigned to that slot.
  2. In the Group choice list, select the group you are interested in viewing.
  3. Use any of the following icons and controls to navigate within the calendar.
    OptionDescription
    View the monthly calendar Click the monthly icon (Monthly).
    View the weekly calendar Click the weekly icon (Weekly).
    View the daily calendar or move to a specific date Click the daily icon (Daily).
    Move the calendar back and forward in time Click the left and right arrows beside the date.
    View the calendar as a timeline Click the timeline icon (Calendar and clock icon).

    The on-call shifts are shown as horizontal bars for each day. By default one week is shown. Use the + and - buttons to expand or collapse the timeline to 21, 35, 49, 63 days, and so on.