Set up SOAP credentials for Password Reset

When the Orchestration Add-on plugin is activated, the ServiceNow platform can use the SOAP protocol to interact with remote credential stores such as a remote ServiceNow instance.

Before you begin

Role required: admin or web_service_admin

Procedure

  1. Navigate to System Web Services > Outbound > SOAP Message.
  2. Click Password Reset Request.
  3. From the Soap Message Functions related list, configure both the password_reset and sys_user_get_record functions by completing the following steps.
    1. In Basic auth user ID, enter the user ID for the remote system user who has privileges to update records on the User [sys_user] table.
    2. In Basic auth user password, enter the password for the remote system user who has privileges to update records on the User [sys_user] table.
    3. Select Use basic auth.
    4. Click Update.
    You do not need to enter a value in the SOAP endpoint field. The field shows the name of the ServiceNow instance used for Password Reset.