Configure the alert active interval

The active interval property determines how Event Management handles a new event that is similar to events that appear on an existing alert. Based on the active interval, event, and existing alert information, the event information is added to either the existing alert or a new alert.

Before you begin

Role required: evt_mgmt_admin

About this task

When the new event is received, Event Management compares the active interval time to the elapsed time between the Time of event and Initial event time field values on the alert. Then either the existing alert is updated or a new alert is created, as explained in the following table.
Scenario Result
The new event occurs before the active interval elapses for the existing alert. The alert is updated with the event information. The event is identified as a recurrence of an existing issue and its severity is copied to the alert.

If the alert was closed before the active interval elapses, the alert is reopened and updated with the event information.

The new event occurs after the active interval elapses for the existing alert. A new alert is created because the event is identified as a new issue. The event information is added to the new alert.

Change the active interval by editing the Active interval (in seconds), within which a new event reopens a closed alert property value.

Procedure

  1. Navigate to Event Management > Settings > Properties.
  2. Change the number of seconds for the Active interval (in seconds), within which a new event reopens a closed alert property.
  3. Click Save.