Manage alerts in the Alerts Console

In the Alerts Console, you can manage individual alerts, as needed.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

Procedure

  1. Navigate to Event Management > Alert Console.
    Note: In the list view, an icon in the Group column denotes alert groups, for example for an automated alert group.
  2. To manage an alert, right-click it and select any of the following options.
    Option Description
    Copy URL to Clipboard The URL is copied to your clipboard. For more information about the URL, see Launch web application from alert.

    On some browsers, you are prompted to manually copy the URL to the clipboard. The Now Platform frame around the dashboard is not included in the link.

    Copy sys_id The SYSId of the alert is copied to the clipboard.
    Assign Tag Create and assign tags to specific records to group and organize alerts.
    Quick Response Either apply remediation to the alert or launch a web application.
    Acknowledge Selects the Acknowledge check box on the Alert form to indicate that the alert is acknowledged.
    Maintenance Selects the Maintenance check box on the Alert form to indicate that the related CI is receiving maintenance. Selecting this check box does not change the Status field of the CI.
    Close Marks the alert as closed to indicate that the alert is resolved and requires no further action.
    View Metrics Opens a dependency views map in metrics mode for the CI that is associated with the alert. The metrics data of the CI is displayed, and you can use the Metric Explorer to build metric charts.
  3. Click the icon next to a parent alert to open the list of secondary alerts.