Configure event collection

Event Management receives external events via an event collector or script. If you are using a script to collect events, no configuration is required. All other methods of collecting events require configuration.

After event collection configuration, Event Management can collect events that are sent directly to the instance, or via the MID Server, SNMP trap, or email.

Standard event form

A standard event form must be used by all events, regardless of how they arrive at the instance. For more information, see Event field format for event collection.

Event collection via MID Server

The MID Server facilitates communication and movement of data between external applications, data sources, services, and the ServiceNow instance.
Connector operation Description
Pull You can configure connector instances to use connector definitions (script instructions) that enable the MID Server to connect to external servers to obtain event information using a pull operation. For more information, see Event collection via MID Server using a pull operation.
Push You can configure listeners to push event information to theĀ instance or MID Server. For example, configure the MID WebService Event Collector to push event messages to theĀ MID Server. For more information, see Event collection via MID Server using a push operation.