Certification follow-on tasks

The ServiceNow system can automatically generate and assign follow-on tasks to correct discrepancies detected during compliance audits.

The system attribute glide.allow.new.cert_follow_on_task is set to true by default, allowing for new follow on tasks to be created for the same failure, at each audit run. You can set this property to false, to configure audit to use the same follow-on task for the same audit failure across multiple runs.

You configure and assign follow-on tasks to qualified users or groups in the audit record. A user with the certification_admin role can reassign any follow-on task. The Audit Results related list in the Follow On Task form contains links to the records that failed.