Preconfigured indicators and their source applications

The preconfigured Application Portfolio Management indicators and the applications they have been sourced from help you to assess the applications across dimensions such as cost, quality, and risk. You can create additional indicators, apart from the preconfigured indicators, by copying and modifying them.

Table 1. Preconfigured indicators and sources
Indicator Description Source application Source context
Total opex Total operating expense allocated to the application for a given fiscal period. Cost Transparency Cost bucket for opex
Total capex Total capital expense allocated to the application for a given fiscal period. Cost Transparency Cost bucket for capex
External labor cost Total external labor costs allocated to the application for a given fiscal period. Cost Transparency Cost bucket for external labor
Usage Number of user sessions and users for the application for a given fiscal period. Query Condition Software model attached to application
Number of incidents Number of incidents reported for the application for a given fiscal period. Incident Application reference on incident
Number of problems Number of problems reported for the application for a given fiscal period. Performance Analytics Application reference on problem
Number of changes Number of changes reported for the application for a given fiscal period. Change Application reference on change
Customer satisfaction (CSAT) Customer satisfaction captured through survey for the fiscal period. Assessment Assessment metric type for application
Functional fit Functional fit captured through survey for the fiscal period. Assessment Assessment metric type for application
Technical risk Technical risk captured through survey for the fiscal period. Assessment Assessment metric type for application
Business value Business value captured through survey for the fiscal period. Assessment Assessment metric type for application
Cost of support Total cost of support allocated to the application for a given fiscal period. Cost transparency Cost bucket for support cost
Total change hours Summed duration of closed changes for an application for the given fiscal period. Performance Analytics Application reference on change request
Number of active projects Number of active projects for an application for the given fiscal period. Performance Analytics Application reference on projects
People The ease with which people can use the application. Assessment Assessment metric type for application
Process Efficiency of the application in supporting the business process. Assessment Assessment metric type for application
Technology The extent of advancement in technology. Assessment Assessment metric type for application