Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

COE Configuration

COE Configuration

COE Configuration shows the base system Center of Excellence (COE) provided. You can turn off any COEs your company does not use.

Before you begin

Role required: sn_hr_core.admin

Only licensed COEs appear. COEs represent HR catalog categories, but also the service life cycle functionality across definition, request, and fulfillment. Refer to View or modify Center of Excellence (COE).

Procedure

  1. Navigate to HR Administration > COE Configuration.
  2. Enable the COE (green) or disable (gray) it.
    Example of COE configuration page.
  3. Click Save.
    Only active COEs appear when creating or transferring an HR case.
    Note: Tables are where cases get created. Creating a COE means creating a table that extends the HR Case [sn_hr_core_case] table. To add new COEs to your HR case interceptor page, see Modify the task interceptor.