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HR Service Delivery

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HR Service Delivery

The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services.

It is available in two versions:

HR Service Delivery Scoped
The scoped version of HR Service Delivery was introduced in Istanbul. Scoping encapsulates HR data so that HR administrators can protect sensitive information and prevent interference from outside users and applications. All future development of new features and functionality is made to the scoped version.
HR Service Delivery Non-Scoped
The non-scoped version of HR Service Delivery is only available for customers that went live with HR in Helsinki or earlier. Beginning with Istanbul, new features and functionality are no longer supported and require migration to the scoped version of HR.

To facilitate the migration from non-scoped to scoped HR, the following tool is available:

Migration from Non-Scoped to Scoped HR
The HR Migration tool assists customers migrating from the non-scoped to the scoped version of HR Service Delivery. You can migrate your HR data (tables and their corresponding columns and choice lists) and roles.