HR Case Dashboard

The HR Case Dashboard is a central place for HR users to monitor ongoing HR operations. The dashboard contains reports that query the database and display the results.

Dashboards are the home pages for products on the ServiceNow instance. The HR Case Dashboard provides summary information about your Open/Assigned cases, High Priority cases, and cases breached by the Service Level Agreement (SLA). It displays cases by service and cases assigned to you.

To display the HR Case Dashboard, navigate to HR - Case Management > Case Management > HR Case Dashboard.

Features of the HR Case Dashboard

The HR Case Dashboard displays:

  • The number of Open/Assigned cases.
  • The number of High Priority cases.
  • The number of cases that have breached an SLA.
  • The details of all cases assigned to you.
  • All cases assigned to you by type of service.