Manage audit issues and remediation

Issues can be created manually to document audit observations, remediations, or to accept any problems. They are automatically generated from indicator results, attestation results, or control test effectiveness.

Various types of issues are created under the following conditions:
Issue
Created when an indicator fails
Control issue
Created when a control attestation is completed indicating that the control is Not implemented
Control test issue
Created when a control test is closed complete with the control effectiveness set to Ineffective
Other issue
Created by the user manually

Remediating an issue marks an intention to fix the underlying issue causing the control failure or risk exposure. Accepting an issue marks an intention to create an exception for a known control failure or risk. Controls that are Accepted remain in a non-compliant state until the control is reassessed. In this way, the issue can be used to document observations during audits.