Set email notification preferences

Customers can set preferences for email notifications that are sent when customer service agents perform different actions on cases.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

Procedure

  1. Navigate to the customer service portal.
  2. Click your user name in the portal header to display your user profile information.
  3. Click the Notification Preferences related link to display the Notification Preferences form.
  4. Enable or disable the following email notifications for your primary email address. An option is enabled when the switch appears green and is toggled to the right.
    • Case closed
    • Case commented
    • Case opened for me
    • Case resolved
  5. Click Save.