Use the Consumer Service Portal

The Consumer Service Portal is a web interface that your company can use to provide information and support to consumers.

The Consumer Service Portal is based on the ServiceNow Service Portal application. Consumers can use the portal to search for information, get their questions answered by other registered members, or request assistance from a customer service agent.

Figure 1. Consumer Service Portal
Consumer Service Portal
From the Consumer Service Portal, consumers can:
  • Search for information, browse knowledge articles, and engage with the community.
  • Start a chat session with a customer service agent
  • Register, create a login, and create a user profile.
After registering and logging in to the Consumer Service Portal, consumers can:
  • Edit user profile information and change passwords.
  • Register new products and view a list of currently registered products.
  • Contact a consumer service agent about a question or issue.
  • Create cases and view a list of current cases.
  • Accept or reject proposed case solutions.

Customizing the Consumer Service Portal

To customize this portal, navigate to Service Portal > Portals and click Consumer Service Portal. See Service Portal for more information about creating a custom interface.