Customer service web channel

Customers can use a web-based portal to search for information about a question or issue or to request assistance from a customer service agent.

The customer portal is a web interface that your company can use to provide information and support to customers. The default portal provides a basic format to interact with users. Customize the portal and employ the components that meet your customer needs. It includes the following features:
  • A header with links for different customer or consumer activities.
  • A search feature that customers or consumers can use to search for information from several repositories.
  • Links to information sources such as the knowledge base, the user community, and customer support.
Different versions of the customer portal are available:
  • The customer portal is based on the Content Management System (CMS) and is available with the Customer Service Management application.
  • The Customer Service Portal is based on Service Portal and requires the Customer Service Portal plugin (com.glide.service-portal.customer-portal).
  • The Consumer Service Portal is also based on the Service Portal and provides self-service capability to consumers. It requires the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).