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AJAX (asynchronous JavaScript and XML) is a group of interrelated, client-side development techniques used to create asynchronous Web applications.

AJAX enables web applications to send and retrieve information to and from a server in the background, without impacting the user experience with the displayed web page.


The GlideAjax class allows the execution of server-side code from the client. GlideAjax calls pass parameters to the script includes, and, using naming conventions, allows the use of these parameters.

Note: This functionality requires a knowledge of JavaScript.
Using GlideAjax:
  • Initialize GlideAjax with the name of the script include that you want to use.
  • When creating the script include, you must set the name field to be exactly the same as the class name.
  • When creating the script include, you must select the Client callable check box.
  • Specify the parameter sysparm_name. GlideAjax uses sysparm_name to find which function to use.
  • Any extra parameters may be passed in, all of which must begin with sysparm_. Avoid using predefined parameter names:
    • sysparm_name
    • sysparm_function
    • sysparm_value
    • sysparm_type
  • Code is then executed with the getXML() or getXMLWait() functions.

For additional information on GlideAjax, refer to GlideAjax in the development portal.

Examples of asynchronous GlideAjax

There are two parts to the asynchronous GlideAjax script: client-side and server-side code.

Hello World: Returning a value from the server

Example: Client side

This code runs on the client (the web browser). Create a client script as normal. This sends the parameters to server, which then does the processing. So that the client does not wait for the result, a callback function is used to return the result, passed to the getXML() function. (In this case it is called HelloWorldParse.)

The getXMLWait() function does not need a separate callback function, but this will block the client. If the client-server communication takes a long time (for example on slow networks), the application will seem unresponsive and slow. An example of getXMLWait() is in the following section.
var ga = new GlideAjax('HelloWorld');
ga.addParam('sysparm_name', 'helloWorld');
ga.addParam('sysparm_user_name', "Bob");
function HelloWorldParse(response) {
  var answer = response.responseXML.documentElement.getAttribute("answer");
  alert(answer); }

Example: Server side

The server-side code for the above function. Do not create a business rule, but instead navigate to System Definition > Script Include and create a new script. Paste in the code below.
Note: You must set the name of the script include to HelloWorld.
  • The sys_script_include code must extend the AbstractAjaxProcessor class and be client-callable.
  • Function names starting with "_" are considered private and are not callable from the client.
  • Avoid overriding methods of AbstractAjaxProcessor, including initialize. While it is possible to invoke methods of your superclass object which you have overridden, it is complicated and best avoided altogether.
var HelloWorld = Class.create();
HelloWorld.prototype = Object.extendsObject(AbstractAjaxProcessor, {
   helloWorld:function() { return "Hello " + this.getParameter('sysparm_user_name') + "!"; } ,
   _privateFunction: function() { // this function is not client callable     
This results in an alert box that says 'Hello Bob!' when you visit the form.

Returning multiple values

Since the response is an XML document we are not limited to returning a single answer value. Here is a more complex example returning multiple XML nodes and attributes.

Example: AJAX processor script include

 * MyFavoritesAjax script include Description - sample AJAX processor returning multiple value pairs
var MyFavoritesAjax = Class.create();
MyFavoritesAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	 * method available to client scripts call using:
	 * var gajax = new GlideAjax("MyFavoritesAjax");
	 * gajax.addParam("sysparm_name","getFavorites");
	getFavorites: function() { // build new response xml element for result
         var result = this.newItem("result");
	  result.setAttribute("message","returning all favorites");
	  //add some favorite nodes with name and value attributes 
	 // all items are returned to the client through the inherited methods of AbstractAjaxProcessor
	 _addFavorite: function(name, value) { 
          var favs = this.newItem("favorite");
	   favs.setAttribute("value",value); },

Example: Client script

// new GlideAjax object referencing name of AJAX script include 
var ga = new GlideAjax("MyFavoritesAjax"); 
// add name parameter to define which function we want to call 
// method name in script include will be getFavorites
// submit request to server, call ajaxResponse function with server response
function ajaxResponse(serverResponse) { 
  // get result element and attributes
  var result = serverResponse.responseXML.getElementsByTagName("result");
  var message = result[0].getAttribute("message");
  //check for message attribute and alert user
  if(message) alert(message);
  //build output to display on client for testing 
  var output = "";
  // get favorite elements 
  var favorites = serverResponse.responseXML.getElementsByTagName("favorite");
  for(var i = 0; i < favorites.length; i ++) { 
    var name = favorites[i].getAttribute("name");
    var value = favorites[i].getAttribute("value");
    output += name + " = " + value + "\n "; }
  alert(output); }

Example: XML response

<xml sysparm_max= "15" sysparm_name="getFavorites" sysparm_processor="MyFavoritesAjax">
  <result message = "returning all favorites"></result>
  <favorite name = "color" value = "blue"></favorite>
  <favorite name = "beer" value = "lager"></favorite>
  <favorite name = "pet" value = "dog"></favorite>

Examples of synchronous GlideAjax

Use synchronous when your script cannot continue without the GlideAjax response. This stops the session until the response is received.

If your use case demands that no further processing can occur until the GlideAjax response has been received, you can use getXMLWait(). However, because this will slow down your code and lock the user session until the response is received, it is generally recommended that you use getXML() with a callback function.

Note: Do not use AJAXEvaluateSynchronously.
Note: The getXMLWait() method is not available in scoped applications.

This code results in a client-side alert that displays The Server Says Hello Bob!.

The client code.
var ga = new GlideAjax('HelloWorld') ;
The server-side script include code.
var HelloWorld = Class.create();
HelloWorld.prototype = Object.extendsObject(AbstractAjaxProcessor, {
helloWorld: function() 
 { return "The Server Says Hello " + this.getParameter('sysparm_user_name') + "!"; } } );


Provides helper functions for Ajax clients to generate Choice Lists and retrieve displayed values from a choice list.

Where to use

Use this script include wherever your need to generate Choice Lists or retrieve a value from an Ajax client.

Method summary

Method summary Description
getValues() Gets the values from the choice list.
generateChoice() Generates the choices for a choice list.
generateChoiceTable() Generates the choice table.
getDisplay() Gets the display value from the choice list.

Method detail

API method Description Input parameters Output returns
getValues() Gets the values from the choice list. none The choice list values.
generateChoice() Generates the choices for a choice list. none The choice list.
generateChoiceTable() Generates the choice table. none The choice table.
getDisplay() Gets the display value from the choice list. none The display value.


Saves client timing values for a transaction.

Table 1. Method summary
Method Description
process() Method called by the Prototype JavaScript Framework during object processing.
Table 2. Method detail
Method Detail Description Input Fields Output Fields
process() Called by the Prototype JavaScript Framework during object processing. Do not call this method directly. none Returns: void.