Delete request items Use ServiceNow's web-based interface to delete items from a request. About this task All users can delete items from their own requests any time prior to delivery. Modifying a request does not resubmit it to the approval process. Procedure Navigate to Service Catalog > Open Records > Requests and open an existing request. In the Requested Items related list, select the check box beside the item to delete. In the Actions choice list, select Delete. ServiceNow recalculates the price and delivery date for the order.