Enable tiny URL support

The default URLs by which the system renders pages may exceed the character limit of Microsoft Internet Explorer, resulting in an error message. To prevent this error, you can enable tiny URL support, which generates shortened internal URLs.

Before you begin

Role required: admin

About this task

The Tiny URL Support plugin is activated automatically but is not enabled. Activate this plugin if Microsoft Internet Explorer displays failure to open page errors during routine operations in the ServiceNow platform.

Note: The system does not convert all URLs to tiny URLs. Only some URLs the system generates as redirects are converted. For example, a URL the browser generates when a user opens a record is not converted to a tiny URL.

Procedure

  1. Navigate to System Properties > System.
  2. Select the Use tiny URLs when a redirect URL becomes too large. This ensures that URLs that are too large for IE (greater than 2083) are not used. Instead, they are converted to a tiny URL to work around the IE issue. (glide.use_tiny_urls property).
  3. (Optional) Update the value in the Minimum length of a redirect URL that is turned into a tiny URL (default=1024) (glide.tiny_url_min_length property), if desired.
  4. Click Save.