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  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Working with Legacy Notify

Working with Legacy Notify

Follow this process to enable and use Notify.

About this task

Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.


  1. Set up a Twilio account to provide phone connectivity for Notify.
  2. Activate Notify.
  3. Configure Notify to use Twilio.
  4. Begin using Notify immediately within incident alert management.
  5. Use the Notify API with other ServiceNow applications to provide SMS, voicemail, email, and conference calls for those applications.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.