Create a question in Legacy Notify

Define a question that can be sent to users.

Before you begin

Role required: notifynow_admin

About this task

Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.


  1. Navigate to Notify > Questions.
  2. Click New.
  3. Fill in the fields, as appropriate.
    Table 1. Notify New Question form
    Field Description
    Name Enter a description of the question.
    Question Enter the question you want to send. You can enter variables in the question with the { } tags, for example, {0}. When using more than one variable, use consecutive numbering. When using multiple variables, reference them by specifying their position in the parameter list, starting from {0}. The variable is picked up by the script and translated into, for example, an incident or a problem number.
    Params Enter parameters which map to the fields on the record that the workflow was triggered for. This enables the message to show dynamic data. Multiple parameters should be separated by a comma. For example, number, shows the incident number in case the workflow was triggered from an incident. A second parameter could be, for example short_description.
    Response Action Select the action that must be taken. This is a script that can be modified, or you can create a new script by clicking the search button and selecting New. Several examples of scripts are shown. Write your own script and click Submit.
  4. Click Submit.