Set up basic access authentication for the Help the Help Desk script

You can set up basic access authentication for the Help the Help Desk script.

Before you begin

Role required: admin

Procedure

  1. Create a new user with the following values.
    User ID Create an easily recognizable user name such as SOAPAUTH or SOAPONLY.
    First name SOAP
    Last name Authentication
    Password Any password
  2. Right-click the header bar and select Save.
    The record is saved, and the Related Lists appear.
  3. In the Roles Related List, click Edit.
  4. In the slushbucket, move the soap_ecc role from the Collection list to the Roles list, and then click Save.
  5. Navigate to System Definition > Help the Help Desk.
  6. Add the user name and password you created to the appropriate properties, and then click Save.
    The password is encoded when saved.

    The login credentials from these properties are saved to the helpthehelpdesk.js script. When the Help the Help Desk script is run by a user logged in with these credentials (in the soap_ecc role), the script is able to authenticate automatically on the instance.