Configure multifactor authentication

You can enable multifactor authentication on the instance and specify how many times users can skip the additional passcode requirement.

Before you begin

Role required: admin


  1. Navigate to Multifactor Authentication > Properties.
  2. Configure these properties:
    Table 1. ACL configuration window item
    Property Description Default
    Enable Multifactor Authentication (glide.authenticate.multifactor) Select this check box to allow users and administrators to use this feature. Enabled
    Number of times a user can bypass multifactor authentication (glide.authenticate.multifactor.setup.bypass.count) Enter a number that represents how many times a user can choose to skip the additional passcode requirement. This gives your users the ability to still log in the instance if they do not have their mobile device with them. If you disable this feature and then re-enable it, the counter starts over again. 3
    The time in minutes, the one time code sent to user's email address is valid for (glide.multifactor.onetime.code.validity) Enter a number in minutes that specifies how long the reset code is valid. See Log on with multifactor authentication. 10
    Additional time in seconds for which the code will be valid to accommodate for the clock skew. Max value is 60 seconds. (glide.authenticate.multifactor.clock_skew) Enter a number in seconds with a maximum of 60.

    By default, the instance validates the code entered by the user against the single app-generated code generated at whatever the current time is. You can skew the time window with this property and allow one or more codes generated during a time window to be considered valid.

    The property's value is used in the following calculation: current time - x/2 and current time + x/2, where 'x' is the value of this property. If you use the value of 10, for example, the instance considers any codes generated by the app between the time range [the current time - 5 seconds] and [current time + 5 seconds] to be valid.

    Use this property to prevent log in issues where the user is unable to enter the correct code in the default time allotted.

  3. Click Save.