SC Catalog Item widget

Describe catalog items and add options for users to select from.

Configure catalog items using the Service Catalog in the platform UI by navigating to Service Catalog > Catalog Definitions > Maintain items. Because Service Portal is designed with mobile in mind, catalog items must have Availability set to Mobile or Desktop and Mobile and must also be configured for mobile.

Any specialized font or formatting added in the description field for the catalog item within the platform, appears the same way in the portal.

Catalog variables determine what information your users are allowed to pick from, for example, color, size, or price. For more information on defining the variables in the catalog item, see Create a service catalog variable.

Determine whether users can add this item to the shopping cart by selecting the Show Add Cart button check box in the widget instance options.

Figure 1. SC Category Item widget
Service Catalog Catalog item widget

Instance options

Figure 2. SC Catalog item instance options
Table 1. Instance options
Field Description
Bootstrap color Color of the widget based on the selections made in the Branding Editor.
Show Add Cart button Includes the option to add the item to the shopping cart. If this check box is cleared the Add to Card button does not appear on the form.
Custom URL format Enter a web page for the page to redirect to upon successful completion of an order.
  • Enter a custom portal URL, that is relative to the root. For example, if you enter sp?id=sc_home, the page redirects to <instance_name>.servicenow.com/sp?id=sc_home.
  • Append a custom portal URL such as sp?id=sc_home
  • You can also include a full web address such as https://google.com
  • If the Auto Redirect on Successful Order is selected, the page redirects to the URL listed. If the option is cleared, clicking the click here to view in the confirmation banner redirects to that URL.
  • Custom URL takes precedence over Page and Table selection
Successful Order Page Select a page in the portal to redirect to after a successful order completion. If Auto Redirect on Successful Order is selected, the page redirects to the URL listed. If the option is cleared, clicking the click here to view in the confirmation banner redirects to that page.
Successful Order Table Select a specific table on a page to direct a user to after the order is completed. The page ID and the table name are coupled to form a URL. If you set the page ID to Requests and the table name to Requested Item, the page opens with a URL similar to <instance_name>.servicenow.com/sp/?id=requests&table=sc_req_item.
Auto Redirect on Successful Order Select this option to redirect users to a new page automatically. If this option is not selected, the user stays on the catalog item page after submitting.