Widget instances

When you add a widget to a page using the Service Portal Designer, it creates a widget instance. A widget instance is a reference to a widget that contains a location, properties, and CSS specific to that instance. Adding the same widget multiple times to the same page creates multiple instances.

For example, the icon link widget displays as many different versions of itself as you add to a page.

Figure 1. Icon link widgets
Icon link widgets from the Service Portal homepage with different icons and titles for each instance

All widget instances point to a widget. If you make changes in that specific widget, all of the widget instances receive that change as well. You can also make changes specifically to a widget instance and only the widget instance will be affected.