Important Task table fields

The Task table is a base class that provides fields for the core ITSM applications such as Incident, Problem, and Change Management. All applications that extend the Task table share these fields in common.

Table 1.
Label Name Type Description
Active active boolean Specifies whether work is still being done on a task or whether the task's work is complete. By default, only application-specific business rules set the value of this field. For example, the incident autoclose business rule closes resolved incident that have not been updated for one day.
Additional comments comments journal_input Displays and allows entry of comments about the task record. Each comment is inserted into the Activity field. For more information, see Journal Fields.
Approval History approval_history journal Displays the history of approvals for the record. For more information, see Approvals.
Assigned To assigned_to reference

Specifies the user assigned to complete the task. By default, this field uses a reference qualifier to only display users with the itil role.

Some applications override the parent reference qualifier to display relevant users. For example, the Service Order and Project Task tables filter users based on their skills.

Created sys_created_on glide_date_time Displays the date and time when the task record was created.
Description description string Displays and allows entry of a multi-line description of the work to be done.
Escalation escalation integer Indicates how long the task has been open. Escalations are dynamically populated using service level agreements, which specify how long a task remains in each escalation state. Escalation states go from Normal to Moderate to High, and finally to Overdue. Record lists color code each task by escalation state.
Number number string

Displays an identifying number for each task record. This field is the display value for the Task table. The system generates this number when the task is created.

To manage number generation, see Number Maintenance.

Opened opened_at glide_date_time Displays the date and time when the task record was opened by a human for the first time.
Priority priority integer Specifies how high a priority the task should be for the assignee. By default, this value is calculated by the calculatePrioritybusiness rule based on the Impact and Urgency values. Record lists color code each task by degree of priority.
Short Description short_description String Displays and allows entry of a short description of the task, which is a human-readable title for the record.
State state Integer
Displays a choice list for status of the task:
  • Pending
  • Open
  • Work in Progress
  • Closed Complete
  • Closed Incomplete
  • Closed Skipped

Applications typically use Dictionary overrides to display application-specific states.

Sys ID sys_id GUID Displays the unique record identifier.
Task Type sys_class_name sys_class_name Specifies the type of task, which corresponds to the child class. The system populates this value when a record is created on a child table. For more information on extending tables, see Tables and Classes.
Time Worked time_worked timer Display a timer which measures how long a record is open in the form view.
Watch list watch_list glide_list Specifies users who receive email notifications when the record is updated. By default, only the Incident, Change, and Service Catalog applications notify users listed in this field. For other Task-based applications, you must create custom email notifications sent to the users listed in this field.
Work notes work_notes journal_input Displays and allows entry of comments viewable only by ITIL users. Each comment is inserted into the Activity field. For more information, see Journal Fields.
Work notes list work_notes_list glide_list Specifies users who receive email notifications when work notes are added to the record. By default, only the Change, Problem, and Service Catalog applications notify users listed in this field. For other Task-based applications, you must create custom email notifications sent to the users listed in this field.