Configure an email account

You can create email accounts in addition to the accounts provisioned for you.

1. Navigate to System Mailboxes > Administration > Email Accounts.
2. Click New.
3. Fill in the fields on the form (see table).

   Table 1. Email Account fields

   Field	Description
   Name	Name to identify this Email Account.
   Type	Mail server type. The choices are: Email Reader POP3 IMAP Email Sender SMTP (only one active account permitted)
   Authentication	The type of authentication used for the email account to connect to the email server. The choices are Password, OAUTH, and OAUTH 2.0. The Email - OAuth support for IMAP and SMTP plugin must be active for the OAuth options to be visible..
   OAuth Provider	Select the OAuth application registry record for this account. This field appears if you selected OAuth 2.0
   Server	Remote Server to which this account connects.
   Active	Determines if this Email Account is active.
   ServiceNow Configured	Indicates if this account is provisioned by ServiceNow. This field is read-only. If you create an account, this option is not selected.
   Email user label	A display value used for outgoing messages. This field is for SMTP type accounts only.
   User name	The user name or ID to authenticate an email address. The value in this field is also the From address when the instance sends email. If you are using SMTP, this must be a full email address. The value in the From field can override this (for SMTP accounts). Note: The address in the From field on the Notification form takes precedent over this field.
   Password	Password when Authentication type is Password. Note: You may need to increase the size of this field to accommodate longer passwords. By default, this field has a size of 40.
   From	(SMTP only) The from address used for notifications sent with this account. This address takes precedence over the User name field. If nothing is present in this field, the User name is used as the return address for notifications sent from the instance.
   Enable SSL	Enables Secure Socket Layers when connecting to an Email Server.
   Enable TLS	Enables Transport Layer Security when connecting to an Email Server.
   Port	Connection TCP port.

   

4. Click Submit.
5. Click the test connection link at the bottom to test the SMTP, POP3, or IMAP account.

   The system displays a pop-up window with the results of the connection test.

   

   If the test succeeds, click Close to return to the email account record. If the test fails, click View Logs to display more information about the test results.